We want you to be completely satisfied with your purchase. We offer a 30-day return window, free return shipping, and no restocking fees.
Return Policy Summary
Return Window: 30 days from delivery date
Return Shipping: FREE — we provide a prepaid return label
Restocking Fee: None — $0.00
Refund Method: Original payment method
Refund Processing Time: 5–10 business days after we receive your return
Eligible Items for Return
Returned within 30 days of the delivery date
In their original condition — unused, unplayed, with all original packaging
Factory sealed trading cards or opened cards in the same condition as received (opened packs are final sale)
Non-Returnable Items
Opened trading card packs, booster boxes, or sealed products that have been opened
Digital codes or downloadable content that has been redeemed
Items marked as “Final Sale” at time of purchase
Products damaged due to customer misuse
How to Start a Return
Email support@thegamecellar.shop or call +1 (626) 406-4182 with your order number
We will email you a prepaid return label within 1–2 business days
Pack the item securely and drop off at the designated carrier location
Refund processed within 5–10 business days of receiving your return
Damaged or Defective Items
Contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund including return shipping at no cost to you.
